![]() Your video will immediately switch to the selected camera, microphone, and speaker. Click the Camera, Microphone, or Speaker dropdown menu to view and select from the available devices. Scroll down to the Input Devices section. Brazen automatically detects any available devices and displays them in dropdown menus.Ĭlick the Video Settings icon in the video control panel to open the Video Settings popup window. This is useful if you want to use a different device than your computer default or if your current device is not working properly. You can change the camera, microphone, or speaker used during your chat. Select your camera, microphone, and/or speaker If you run into technical issues, copy or take a screenshot of these results and send them to Brazen Support to review. Scroll to the bottom of the page, and click Save this data as simple text to open the Precall Results Summary popup window. Expected Call Quality - Your overall audio and video quality, according to Vonage.īrazen Support needs these test results to determine any necessary troubleshooting.These results show if you have a failure that may affect your live video experience. Connectivity to OpenTok Servers - Your connection to the video servers.Hardware and Software Setup - Any audio and video hardware and software Vonage detects on your computer, including any available camera and microphones and your browser compatibility.The results appear once the troubleshooting test has completed. The Vonage site will open in a new window and begin running the troubleshooting test. In the Video, Audio, and Network Test section, click Run Test. Brazen Support needs these test results to identify and troubleshoot the issue.Ĭlick the Video Settings icon in the video control panel to open the Video Settings popup window. If you have problems with your audio or video during your chat, you can quickly access the necessary tests to check your hardware and software as well as your network connection. It is not available for mobile users or users of Firefox and Safari on desktops. The Speaker option is only available in Chrome and Edge browsers on desktops. ![]() If you cannot select them from the dropdowns, check your camera and microphone access permissions on your PC or Mac. You must enable your camera, microphone, and speaker settings before selecting your them. See below for instructions on how to save your results. Be sure to save the results to send to Brazen Support for any additional troubleshooting needs. Use the Video, Audio, and Network Test section to access connection tests. Video Settings provide immediate access to troubleshoot any audio/video issues as well as select your camera, microphone, and/or speaker. Video Settings allow you to check your audio and video settings on demand within a live video.
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